Booking an Appointment
In British Columbia, patients require a referral from a family physician or another physician, to see a specialist and have the cost of the visit covered by BC provincial Medical Services Plan (MSP).
Your primary care provider will need to send us a referral request. Upon acceptance, the clinic will contact you to setup an appointment (typically 1-2 months before your appointment date) when an appointment space is available.
We are unable to see walk-in patients, patients without a referral, or patients without an appointment.
Accelerating Your Appointment
We are unable to accelerate appointments via phone or e-mail. If you are a new patient in the wait queue, and feel that your symptoms are significantly worsening, and you do not yet have an appointment booked with us, please see your primary care provider for reassessment.
Confirming Your Appointment
You will be contacted via email, text, or phone (based on your preference), by our automated confirmation system, 7 business days before your appointment to confirm with you that you are still able to attend your appointment. If we don’t hear back from you after 3 calls, texts or emails, or within 48 business hours of your appointment, we will release your appointment to another patient.
Cancelling Your Appointment
Your scheduled appointment time is reserved just for you. 2 business days notification is required for cancellations which allows us time to book another patient from the waiting list into this spot. There is no charge for rescheduling or cancelling an appointment at least 2 business days prior to the appointment time.
As we book appointments approximately 1-2 months in advance, if you cancel your appointment, we may not be able to immediately re-book you.
A missed appointment is when you fail to show for a scheduled appointment without notifying the clinic or when you cancel without sufficient notice.
A $100 missed appointment fee, payable at the next clinic visit, will be charged for all missed appointments, or appointments cancelled or re-scheduled within 2 business of the appointment time.
Attending Your Appointment
Detailed instructions for your appointment will be provided to you over the phone. Dr. Cook’s patients will receive emailed instructions at the time your appointment is booked. These instructions can also be found on our website in the Before Your Visit section.
A limited number of parking spots are available at the clinic. There is paid street parking in Suter Brook Village. Underground parking is also found below Thrifty Foods. The first 90 minutes of parking is free.